Customer service
We're here to help you
Have a question about your order, shipping or how to set up your LED Branch? Write to us and we'll get back to you as soon as possible.
Fast reply
We answer every message within 24–48 business hours.
Order tracking
Give us your order number and we'll tell you exactly where it is.
Easy returns
You have 14 days from receiving your order to return it.
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Before you write to us
You may already have the answer
These are our customers' most common questions.
See all questionsHow long will my order take to arrive?
We prepare and ship your order within 24/48 hours of your purchase being confirmed.
Can I return it if I'm not happy with it?
Yes, you have 14 calendar days from receiving your order. See our returns policy.
Where can I put it?
On walls, in bedrooms, living rooms, hallways, on shelves… And you can bend the branches however you like.